EMM: Work Order Print Option Is Not Sending Emails (Doc ID 2029020.1)

Last updated on JUNE 16, 2016

Applies to:

PeopleSoft Enterprise FIN Maintenance Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Report

ACTUAL BEHAVIOR
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Work order print option is not sending emails

When using the print option on work order component page, it is not sending email with PDF output. We are receiving emails only to the email linked with the user profile not to the email ID specified on Work order print page.  

EXPECTED BEHAVIOR
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No email received for the id that was specified on work order print page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to MM > Workbench > Work order Workbench
2. Select any WO and click print
3. Provide the details like email id and click submit.
3. Email id is blank and not getting emails.

 

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot print WO page.

Cause

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