Case ID Hyperlink from Live Chat Page Hangs (Doc ID 2029487.1)

Last updated on JULY 11, 2016

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

CRM 9.2 Chat

The Case search hyperlink from the Live Chat Page does not bring back any search results/criteria.  The application hangs and the browser session has to be restarted.


Cause

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