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E-PORTAL: Workcenter Personalization Gives "You are not Authorized" Error Message (Doc ID 2029590.1)

Last updated on MARCH 14, 2018

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
---------------
Getting "You are not authorized" error message when trying to personalize WorkCenter when accessing the WorkCenter from the Portal environment via Unified Navigation
 
ERROR
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"You are not authorized to access this component (40,20)"
 
WHAT IS WORKING
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When accessing the same WorkCenter from the Content Provider Database, this is working just fine.
 
ENVIRONMENT
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PT 8.54 Portal and Content Provider Database
 
STEPS
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The issue can be reproduced at will with the following steps:
1. Set up single signon between portal and content provider.
2. Access the content provider's workcenter.
3. Click "Personalization" from the workcenter pagelet.

Changes

 

Cause

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