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Structured Email is Stuck In 'Processing' Status on Email Workspace Page, While Unstructured Email is Processed First (Doc ID 2030799.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.


STRUCTURED Email is not getting processed, while UNSTRUCTURED email is processed.  This is seen on Email Workspace page (Correspondence > Search Inbound Email). When unstructured email is processed, the structured email remains in "Processing" status.  Structured email will not be processed until all unstructured email are processed first.

RB_MAILROUTE is giving preference to UNSTRUCTURED email.


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