MCF Chat: What Happens to a Chat Request if there are no Agents Available to Transfer/Forward the Chat Request to?
Last updated on MARCH 09, 2017
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.
To be able to transfer a customer chat between one agent to the next, MCF-chat should be setup with 2 or more Chat queues. These chat queues will contain Agents who can accept chat requests.
What happens to a chat request if there are no agents available to transfer/forward the chat request to?
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