{{Case Resolution Description}} Template Term Passes HTML tags on Outbound Notifications (Doc ID 2032449.1)

Last updated on DECEMBER 30, 2016

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When using an AAF policy to send auto acknowledgement from a case....HTML tags appear in the email around the delivered template term {{Case Resolution Description}}


Cause

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