My Oracle Support Banner

{{Case Resolution Description}} Template Term Passes HTML tags on Outbound Notifications (Doc ID 2032449.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When using an AAF policy to send auto acknowledgement from a case....HTML tags appear in the email around the delivered template term {{Case Resolution Description}}


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.