Advisor Notes 'other Students Notes' Return Button Does Nothing when Advisor has One Advisee

(Doc ID 2033331.1)

Last updated on FEBRUARY 06, 2017

Applies to:

PeopleSoft Enterprise CS Academic Advisement - Version 9 and later
Information in this document applies to any platform.


On : 9 version, Academic Advisement Other

When using the self service functionality for advisor notes, the return button does nothing when the user has only one advisee (or never uses change advisee functionality), then views 'other students notes' and then wants to return to the original page.

Expect the return button to send user back to original page.

The issue can be reproduced at will with the following steps:

  1. Log in to self service and navigate to the Advisor Center > My Advisees using an advisor who has only one advisee.
  2. Click on My Advising Notes.
  3. Click on View Other Student Details.
  4. Search for a student that has an advising note.
  5. Click the Advising Note icon.
  6. Click the Return button and nothing happens.

The issue has the following business impact:
Due to this issue, users has to return to the menu navigation to return to the original page.


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