E-PIA: When A User navigate to some application pages, the Application Server Crash with Unrecoverable Exception Error. However, a Cloned User will work correctly

(Doc ID 2033430.1)

Last updated on JULY 06, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.51 and later
Information in this document applies to any platform.


On : 8.51.12 version, Security

Some users keep getting kicked out when navigating to a few pages. However, if they clone the problematic user, it will work without any crash.

The following error will be shown after the crash.

Getting this Error While trying to Sign into Peoplesoft

An error has occurred.

You may attempt to sign in again.
If your attempt fails, please contact your System Administrator.

Please make sure Webserver and Appserver are up.
java.lang.StringIndexOutOfBoundsException: String index out of range: 8200


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