My Oracle Support Banner

After Adding Template To a Reply Email, It Populates At The Bottom, After History Template. Any Email Reply, Needs To Be Before The History Template (Doc ID 2034095.1)

Last updated on JULY 22, 2020

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.


When users are using both a 'Reply' type template on an email, and a 'History' template, the history needs to come at the end of the email.  Currently the history comes before the reply template details (email body), thus confusing the email recipient.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.