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EAR9.1: Deleting a Conversation's Attachments Manifests a "Page Data Is Inconsistent" Pop-up (Doc ID 2034402.1)

Last updated on MAY 16, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to delete an attachment on a conversation under Customer Interactions /View/Update Conversations immediately after deleting another attachment, the following error occurs.

ERROR
-----------------------
Page data is inconsistent with database. (18,1)
When trying to save your page data, the system found that the information currently in the database did not match what was expected.


STEPS
------------
The issue can be reproduced at will with the following steps:

  1. Open an existing conversation in "Accounts Receivable > Customer Interactions > Conversations > View/Update Conversations";
  2. On tab "Attachments" add multiple files;
  3. Delete one of the previously attached files;
  4. Delete the file on the next row from the one previously deleted.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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