Error Message When Trying To Do A Write-off On A Student Account (Doc ID 2036220.1)

Last updated on JULY 07, 2016

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 and later
Information in this document applies to any platform.

Symptoms

On CS 9 an error is returned when attempting to Post a Writeoff for a student.

ERROR
-----------------------
SELECT FOR EXT-ORG-ID OF ITEM-SF AND PAYMENT TABLE FAILED
Check to be sure both the item-SF and payment tables are available. Also check that the view created from these for the ext-org-id is available


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigation: Main Menu > Student Financials > Collections > Write Offs > Post Student Write-off

  1. query the emplid
  2. click to Post button

Cause

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