Errors when trying to render PDF in Supplier Contract Management (Doc ID 2036422.1)

Last updated on JANUARY 13, 2017

Applies to:

PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Goal

Cannot render PDF in Supplier Contract Management:

1) Installation Options - Supplier Contract Management
    a) Select Enable Rendering .pdf checkbox and select Signature Method "Word". Hit Verify Server Setup and test passes without error
    b) Select Enable Rendering .pdf checkbox and select Signature Method "Adobe". Hit Verify Server Setup and get error:

External function 'CSWritePdf' not available. (2,126) SCM_ATTACHMENTS.MiscTasks.OnExecute Name:RenderDocument PCPC:45283 Statement:737
Called from CS_INSTALL_WRK.VERIFY_SETUP.FieldChange Statement:56

The specified external function was not found in the DLL as defined in the PeopleCode program.

Make sure the DLL is in the Windows PATH. Verify that the routine is properly linked. Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed.


2) Document Management Dispatch page
    Select Send as File Type = Adobe PDF and click Preview PDF. This results in error:

External function 'CSWritePdf' not available. (2,126) SCM_ATTACHMENTS.MiscTasks.OnExecute Name:RenderDocument PCPC:45283 Statement:737
Called from:SCM_CS_DOC_MGMT.Controller.Doc_Controller.OnExecute Name:PrepareFile Statement:3595
Called from:CS_DOC_DISP_WRK.CS_PREVIEW_PDF.FieldChange Statement:14

The specified external function was not found in the DLL as defined in the PeopleCode program.

Make sure the DLL is in the Windows PATH. Verify that the routine is properly linked. Review the program for errors. If necessary, run a PeopleCode trace to determine the program that failed.
 

Solution

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