EAR9.2: Accounts Receivable External Item Group Entry Performance and Timeout Issue When Changing Posting Action to Batch Priority for VAT Enabled Business Unit. (Doc ID 2037825.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Pending Item Entry

When attempting to change Posting Action to 'Batch Priority' for more than 300 External Pending Items for a VAT enabled business unit the following error occurs.

ERROR
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An error has occurred.
You may attempt to sign in again.
If your attempt fails, please contact your System Administrator.

Please make sure Webserver and Appserver are up, null

STEPS
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The issue can be reproduced at will with the following steps:

  1. Make sure you have more than 300 external pending items including VAT.
  2. Navigate to Accounts Receivable > Pending Items > External Items > Group Entry Page and open a group ID with 300+ pending items.
  3. Go to Group Action tab, click Batch Priority.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot process any large external pending item groups.

Cause

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