EEX 9.2: Expense Report Could Not be Submitted Due to System Error Email Being Triggered upon Sending Back the Expense Report for Revision.

(Doc ID 2038163.1)

Last updated on JULY 06, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Approvals

Expense Report Could Not be Submitted Due to System Error Email Being Triggered upon Sending Back the Expense Report for Revision and Expense Report Not Available To Resubmit for Employee.

ERROR
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"Expense report could not be submitted due to system error" email

STEPS
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The issue can be reproduced at will with the following steps:
1. Turn on reviewer, manager and pre pay auditor approvals in transaction definition.
2. Create and submit an expense report.
3. Login as reviewer and send back the report.
4. Note that reviewer got an email that expense report could not be sent back.
5. Expense report not available for employee to modify and report is stuck in submitted for approval status.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot resubmit the report.

Cause

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