Dependents with Different Address Causing Phone Number Field Not Active for Data Entry

(Doc ID 2038276.1)

Last updated on JUNE 21, 2017

Applies to:

PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


When entering a different address for the dependents the Phone number field would not activate

The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu -> Benefits -> Employee/Dependent Information -> Update Dependent/Beneficiary
2. Navigate to the Address tab
3. Uncheck Same Phone as Employee
4. Field is not activated in order to complete the new phone number.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms