Dependents with Different Address Causing Phone Number Field Not Active for Data Entry
(Doc ID 2038276.1)
Last updated on AUGUST 25, 2020
Applies to:PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.
When entering a different address for the dependents the Phone number field would not activate
The issue can be reproduced at will with the following steps:
1. Navigate to Main Menu -> Benefits -> Employee/Dependent Information -> Update Dependent/Beneficiary
2. Navigate to the Address tab
3. Uncheck Same Phone as Employee
4. Field is not activated in order to complete the new phone number.
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