Attempts to Change Life Event Benefit Elections through Self Service Benefits Enrollment Generates Error: SecurityException: you do not have access to Activity Guide Instance ‘’. (263,90) (Doc ID 2039165.1)

Last updated on JANUARY 19, 2017

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When an employee attempts to change benefit elections through the general Self Service Benefits Enrollment that were initially made in a Life Event that has since been closed, the following error occurs:

ERROR
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SecurityException: you do not have access to Activity Guide Instance ‘’. (263,90) PTAI_ACTION_ITEMS.List.OnExecute Name:open PCPC:5532 Statement:102
Called from:W3EB_LIFE_EVENT.BenefitEnroll.OnExecute Name:CompleteBenefit Statement:6
Called from:W3EB_ENR_SUMMARY.GBL.SavePostChange Statement:4

STEPS
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1. Employee enters a Life Event, makes benefit elections and completes event (Navigation: Self Service > Benefits > Life Events).
2. Employee attempts to change elections through the regular Self Service Benefits Enrollment (Navigation: Self Service > Benefits > Benefits Enrollment).
3. Employee attempts to submit election changes.
 

Changes


Cause

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