E-PTF Login fails: Unable to find a Routing corresponding to the incoming request message (Doc ID 2040187.1)

Last updated on AUGUST 18, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.52 and later
Information in this document applies to any platform.
Log in to PTF fails with the following error message

Error
====
Unable to find a Routing corresponding to the incoming request message

Previous to that, the following warning message is displayed: Secure connection failed due to invalid SSL Certificate. Please contact the environment administrator

Symptoms

 

errorLog.html file from the IB Gateway should also display this message and mention the Service Operation which has problems. Message would appear in errorLog.html like below

HTTPListeningConnector: GeneralFrameworkException.

com.peoplesoft.pt.integrationgateway.common.GeneralFrameworkException
at com.peoplesoft.pt.integrationgateway.listeningconnector.HttpListeningConnector.service(HttpListeningConnector.java:407).........

.........

<?xml version="1.0"?><IBInfo><ExternalOperationName><![CDATA[PTTST_Login.V1]]></ExternalOperationName>.......

........

<?xml version="1.0"?><IBInfo><Status><StatusCode>20</StatusCode><MsgSet>158</MsgSet><MsgID>505</MsgID><DefaultMsg>Unable to find a Routing corresponding to the incoming request message.</DefaultMsg></Status>

Cause

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