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Related Action HR Links: Opens HRMS Page but displays HRMS Menu or CRM Menu? (Doc ID 2040348.1)

Last updated on OCTOBER 22, 2020

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

 Related Action HR Links Opens HRMS Page but displays HRMS Menu instead of CRM Menu

Replication Steps:

1) Log in on CRM side 
2) Open HR Helpdesk Case
3) Open a HR Action link
4) It opens in new window but it shows HRMS Menu Item instead of CRM Menu

The correct behavior is:  HR Action links should open the HCM page with CRM menu.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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