Related Action HR Links: Opens HRMS Page but displays HRMS Menu or CRM Menu?

(Doc ID 2040348.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.54 [Release 8.4]
Information in this document applies to any platform.

Symptoms

 Related Action HR Links Opens HRMS Page but displays HRMS Menu instead of CRM Menu

Replication Steps:

1) Log in on CRM side with HHDUSA_AGT3
2) Open HR Helpdesk Case
3) Open "HRMS Person Data" link
4) It open in new window but it shows HRMS Menu Item instead of CRM Menu

The correct behavior is:  HR Action links should open the HCM page with CRM menu.

 

Cause

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