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E-CRM: Message Text Not Visible in Email Workspace If Send From Outbound Notification (Doc ID 2040470.1)

Last updated on JUNE 11, 2021

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 Message text not visible in email workspace if send from outbound notification.

The issue can be reproduced at will with the following steps:

1) Send new email "username@example.com" to test the scenario
2) At search inbound email can see, notice that description section is not blank
3) Create new helpdesk case for it
4) New case got created
5) Go to Notification tab on tab of the toolbar and add recipient  to same mail account “username@example.com"
6) Uncheck the “Include URL” and add details to subject and description.
7) Send the email and save the case.
8) Email can see at email inbox
9) It will get process
10) Go to Search Inbound email, new email can see.
11) One the email from Search Inbound email, notice that description section is blank

Cause

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In this Document
Symptoms
Cause
Solution
References

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