Last updated on AUGUST 07, 2015
Applies to:PeopleSoft Enterprise CRM HelpDesk - Version 9.1 and later
Information in this document applies to any platform.
After upgrading application to CRM 9.1, tools 8.54.10.
When update a case and add an attachment, a case note is immediately sent out as soon as the attachment is uploaded, even if not finished with the associated note or have entered a note.
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