Email Sent Out as Soon as the Attachment is Uploaded in Case Note (Doc ID 2041578.1)

Last updated on AUGUST 07, 2015

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9.1 and later
Information in this document applies to any platform.

Goal

After upgrading application to CRM 9.1, tools 8.54.10.


When update a case and add an attachment, a case note is immediately sent out as soon as the attachment is uploaded, even if not finished with the associated note or have entered a note.

 

Solution

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