Error "A phone number must be entered for this contact. (12180,16)" when Adding a new Effective Date for a Contact with a Preferred Communication Different From 'Call' and Deleting the Contact Phone Information (Doc ID 2043197.1)

Last updated on MARCH 16, 2016

Applies to:

PeopleSoft Enterprise SCM Order Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The below error is issued when adding an Effective Date row for a Contact with a Preferred Communication different from 'Call' (navigation: Customers > Contact Information), deleting the Contact Phone Information, and saving. The Contact Phone Information is copied from a previous Effective Date row which has a Preferred Communication set to 'Call'.

A phone number must be entered for this contact. (12180,16)


Steps to replicate the issue:

  1. Find a Contact with a Preferred Communication set to 'Call' and Contact Phone Information or modify an existing one and save.
  2. Insert a new row with a more recent Effective Date.
  3. Change the Preferred Communication to 'Standard Mail'.
  4. Delete the Contact Phone Information.
  5. Save > the error 12180,16 is issued.

Changes

 

Cause

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