Last updated on SEPTEMBER 14, 2016

Applies to:

Symptoms

On 9.2.011

SETUP
--------------
Site is configured with Journal Edit Options at Business Unit level as below:
    - Journal Balance Option = Recycle
    - Journal Edit Error = Suspend
    - Journal Amount Error = Recycle

The Journal Edit Options at Ledger For A Unit and Journal Source Level are all defined as 'Default to higher level'.

ACTUAL BEHAVIOR
-------------------------------------
User creates a journal entry via interface load and journal generator.
This journal has invalid combinations. As such the journal entry suspends.
User properly corrects 4 out 5 suspense rows using the delivered Suspense Correction Entry page, but on the 5th row, uses an invalid combination again.
The suspense correction journal recycles again instead of suspends.


EXPECTED BEHAVIOR
-------------------------------------
Prior to upgrading to PS 9.2, suspense correction journal would suspend per configuration as the 5th row has the invalid combination.


REPLICATION
------------------------
Issue may be replicated on site with below steps:
1. User creates a journal entry with invalid combinations via Interface Load and Journal Generator.
2. Combination Edit Option is configured to Suspend at the Business Unit level.
     ==> The journal entry is therefore suspended.  
3. User creates a Suspense Correction Entry using the delivered Suspense Correction Entry page.  
    >> User properly corrects 4 out 5 suspense rows, but on the 5th row, uses an invalid combination.
  >> The suspense correct journal recycles.

ANALYSIS
------------------------------
Customer has found that suspense correction recycles due to Journal balance error.
Journal Balance error at the header level seemed to be primary/first considered and driving Recycle and the journal line combo edit error being secondary.
However, Journal Header Debits are equal to Credits. Additional the sum of monetary amount sums to 0.00.

Changes

 Upgrade to 9.2

Cause