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E-IB: Intermittent "Integration Gateway - External System Contact Error (158,10721)" on Using Load-Balanced Gateways to Reach HTTPS URL (Doc ID 2043632.1)

Last updated on DECEMBER 13, 2019

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.

Symptoms

On PeopleTools 8.5x, more than one PIA web servers with Integration Broker (IB) "physical" gateways are combined behind a load balancer (LB) or a reverse proxy server (RPS).

Local PIA navigation and most of the IB functionality works, but when the gateways are used to reach a HTTPS based URL, for example sending messages to HTTPS URL of a third party, or using an HTTPS based remote gateway, or during SSO navigation (which also uses IB gateway), sometimes it works, and sometimes, intermittently, fails with errors as follows:

1) Error text in online popup message box:

 

Cause

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