My Oracle Support Banner

E-IB: Intermittent "Integration Gateway - External System Contact Error (158,10721)" on Using Load-Balanced Gateways to Reach HTTPS URL (Doc ID 2043632.1)

Last updated on JANUARY 06, 2021

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.


On PeopleTools 8.5x, more than one PIA web servers with Integration Broker (IB) "physical" gateways are combined behind a load balancer (LB) or a reverse proxy server (RPS).

Local PIA navigation and most of the IB functionality works, but when the gateways are used to reach a HTTPS based URL, for example sending messages to HTTPS URL of a third party, or using an HTTPS based remote gateway, or during SSO navigation (which also uses IB gateway), sometimes it works, and sometimes, intermittently, fails with errors as follows:

1) Error text in online popup message box:



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.