Error When Reopening A Closed Case: "The provider group is no longer active and has been removed from the case (17831, 95852)" (Doc ID 2045763.1)

Last updated on AUGUST 19, 2015

Applies to:

PeopleSoft Enterprise CRM HelpDesk - Version 9 and later
Information in this document applies to any platform.

Symptoms

When reopening a closed CRM Support or Helpdesk case, a user may receive the following error:
"The provider group is no longer active and has been removed from the case (17831, 95852)"


Cause

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