ETL9.2:Time And Labor > Approved Time And Exceptions > Reported Time Hangs (Doc ID 2047962.1)

Last updated on SEPTEMBER 01, 2015

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Managers try to approve their direct reports reported time by navigating directly to Time and Labor > Approved Time and Exceptions > Reported Time or through the Employee Timesheet Summary link within the Quick Links section; however, the page continues to hang and data is not retrieved.The issue is happening as soon as they navigate to approval reported time; the page does not load, whether they access it directly from within PeopleSoft or from a shortcut on desktop.

This is causing a lot of performance issues on Monday and Friday which are days were the workload is high due to managers approving time prior to payroll performing tasks.

Cause

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