Oracle PeopleSoft Enhancement Request to My Oracle Support Community FAQ
(Doc ID 2048019.1)
Last updated on DECEMBER 01, 2023
Applies to:
PeopleSoft EnterprisePeopleSoft Enterprise > Human Capital Management
Information in this document applies to any platform.
Purpose
This document is intended to be the single information source for capturing Oracle PeopleSoft product Enhancement Requests (ERs) in the My Oracle Support Community.
Questions and Answers
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In this Document
| Purpose |
| Questions and Answers |
| Enhancement Requests in My Oracle Support Community |
| Why is Oracle making this change? |
| How are Enhancement Requests Captured in My Oracle Support Community? |
| How do I get access to the My Oracle Support Community? |
| How do I navigate to the My Oracle Support Community? |
| How do I navigate to the PeopleSoft Idea Space? |
| Are there any other Oracle Products where Enhancement Requests are handled using Communities? |
| Enhancement Request Submission Process |
| Does this replace the Service Request process today? |
| Why is Oracle asking me to submit the Enhancement Request? |
| Voting Process |
| Can I vote more than once for an Enhancement Request in the Community? |
| Can I include more business justification or specific business requirements to an Enhancement Request? |
| How do I cast a Vote? |
| How can I track the progress of the ER? |
| Enhancement Request Details |
| Prior to entering an Idea for an enhancement, we suggest you first search the Ideas Community for any related ones that may already exist. What are the steps to follow to search for an existing idea? |
| Can I log an Enhancement Request using the Community? |
| What will happen when I log a Service Request and it is deemed to be an Enhancement Request? |
| What are the benefits for the customers? |
| Who will monitor and reply to the enhancement requests? |
| When can I expect to get a response to my submitted ER? |
| How will customers vote? |
| Will Oracle implement all of the Enhancement Requests submitted via My Oracle Support Community? |
| What will happen to existing Enhancement Requests captured in the Bug Database but have not yet been migrated to the Communities? |
| What happens if an Enhancement Request gets no or minimal votes? |
| How will Oracle notify the customers if they are or will be implementing an Enhancement Request? |
| References |