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Award Posting Zeroes Disbursed Amounts for External Award Item Types (Doc ID 2048600.1)

Last updated on APRIL 24, 2019

Applies to:

PeopleSoft Enterprise CS Financial Aid - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Campus Solutions 9 or higher


ACTUAL BEHAVIOR
---------------
Award Posting is found to zero out the disbursed amount for an item type in at least one scenario

EXPECTED BEHAVIOR
-----------------------
Posting should never zero an authorized or disbursed amount

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Award two item types to a student, one with the EA flag set, and one where
it is not set.

2. Set up the EA item type to disburse onto the account, via the FA Disbursement Process
3. Authorize both item types for at least one term.
4. Run batch disbursement to disburse both item types (probably best to run
in a group of maybe 100 to 200 item types).
5. While batch disbursement is running, add or modify another item type on
the student's package, validate and post. Posting may not be allowed to
complete until after disbursement has finished.
6. Once both processes are completed, review award activity, the disburse aid
page, and query the STDNT_AWARDS table for the student and the two item
types.

WHAT IS WORKING
----------------------
The issue does not occur with non EA item types

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to take extra steps to identify and fix the problems. The fact a double disbursement can occur ever is very worrisome, and has a huge potential impact if not caught and the student is refunded too much money

Cause

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In this Document
Symptoms
Cause
Solution
References


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