E-PIA: Error "The Display Template Family Is Not Defined" When Changing Input Language (Doc ID 2048881.1)

Last updated on JULY 24, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms


When changing the 'Data Language' field on the Create Case age, an error occurs

ERROR
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The Display Template Family is not Defined. Please contact the system administrator (17831,7200)

STEPS
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The issue can be reproduced with the following steps:
1) Log into CRM 9.2
2) Main Menu > My Personalizations (4th from the bottom)
3) Select “Personalize GeneralOptions”
4) “Multi Language Entry”…select “Yes” and click OK.
5) Employee S/S > Helpdesk> Create Case
6) Select any language other than English on “Data Language” field in the top right:
7) Error occurs.

Cause

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