Manager Dashboard Charts Display Colors for Low, Medium, High priority Inconsistently between Charts (Doc ID 2048918.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Manager Dashboard charts display colors for low, medium, high priority inconsistently between charts.

Steps to Reproduce

1. Logon to CRM 9.2 as HHDUSA_MGR
2. Navigate to Main Menu > HR HelpDesk Manager Dashboard
3. Make sure there are two(2) charts shown viewed by Priority.
4. Compare the colors for Low, Medium and High priority. They are inconsistent between the two(2) charts.

In the first chart, Low is blue, Medium is Orange and High is Yellow. The
second chart shows blue for Medium,  Orange for Low.

Environment
CRM 9.2
IE 11
Tools 8.54.12

Cause

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