E-AM Self-Service Absence Request results in "No Approvers Found" error message. (Doc ID 2051546.1)

Last updated on SEPTEMBER 02, 2015

Applies to:

PeopleSoft Enterprise HCM Absence Management - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.


Absence Management, all active versions.

When attempting to submit an absence request
the following error occurs.

"No approvers found" on the Workflow Approval Path

The issue can be reproduced at will with the following steps:
1. Submit an absence request via Self-Service
2. Check workflow path on Self-Service request page after submitting.

The issue has the following business impact:
Due to this issue, approvers have no access to the absence request; absence can't be approved.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms