E-PIA: MessageBox With Message Style As OK Push Button Is Behaving Strange After Tools Upgrade 8.54 (Doc ID 2052124.1)

Last updated on AUGUST 31, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

On : 8.54 version, PIA Core Technology

ACTUAL BEHAVIOR
---------------
MessageBox with Message Style as OK push button is behaving strange after Tools Upgrade 8.54

After Peopletools Upgrade from 8.53 to 8.54, the MessageBox with Message Style as OK push button (Parameter=0) is behaving strange. The control is not waiting for the user action (clicking OK button) but continuing with rest of the code lines.

For an example:
--------------------
In Document upload Transaction page, we introduced a MessageBox with Message Style as OK push button before Add Attachment Function call. We are expecting the Message displayed with an OK button and wait for user interaction, before processing Add Attachment function call. But we noticed that the control is not halted after displaying the message, it continued execution and function call happened. As this execution is continues Upload window popped up (as part of Add Attachment function call), but the MessageBox remains on the top with no control (unable to click on OK button).

The same scenario using MessageBox with Message Style as OK-Cancel push button (Parameter=1) is working as expected – Message popped up and control is waiting for user action.

This functionality was working fine with Peopletools 8.53, but not in 8.54. We tried the same in DEMO (8.54) instance and we could replicate the same.



Sample Pages:
------------------
Menu > Self Service > Benefits > Document Upload
Menu > PeopleTools > Utilities > Debug PeopleTools > Test Utilities

Application Details:
-----------------------
PeopleSoft HCM 9.2
Peopletools 8.54.08
DB server version: Oracle 11.2.0.4
DB platform: Oracle
DB client: Oracle 11.2.0.4
Current Platform: IBM AIX 6.1 SP7

EXPECTED BEHAVIOR
-----------------------
Message Box should close after user acceptance.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the Messagebox

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms