E-XMLP: BI Publisher Desktop 11.1.1.7 32-bit Addon Ribbon Not Appearing in MS Word 2010 (Doc ID 2052300.1)

Last updated on JULY 24, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.
*** Checked For Relevance On 24-Jul-2017 ***

Symptoms

BIPublisherDesktop32.exe installed successfully but have the following problems :

- BI Publisher Addon Ribbon does not show in MS Word
- Missing COM Addins - TBMenus2007 or TBmenus
- Observed following error :

Name: TBAddIn
From: file:///C:/Program Files (x86)/Oracle USA/TBAddInSetup/TBAddIn.vsto

************** Exception Text **************
System.Deployment.Application.DeploymentDownloadException: Downloading file:///C:/Program Files (x86)/Oracle USA/TBAddInSetup/Resources/savexmldata.png did not succeed. ---> System.Net.WebException: Could not find a part of the path 'C:\Program Files (x86)\Oracle USA\TBAddInSetup\Resources\savexmldata.png'. ---> System.Net.WebException: Could not find a part of the path 'C:\Program Files (x86)\Oracle USA\TBAddInSetup\Resources\savexmldata.png'. ---> System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Program Files (x86)\Oracle USA\TBAddInSetup\Resources\savexmldata.png'.
  at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
  at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
  at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
  at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean useAsync)
  at System.Net.FileWebStream..ctor(FileWebRequest request, String path, FileMode mode, FileAccess access, FileShare sharing, Int32 length, Boolean async)
  at System.Net.FileWebResponse..ctor(FileWebRequest request, Uri uri, FileAccess access, Boolean asyncHint)

Cause

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