ELM 9.X: AICC Content Authenication Issue, Resulting in Error Message. (Doc ID 2058345.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms


From My Learning Page, click the open new window link and if click Launch link of  web-based AICC content, receive an error message.

 

ERROR:
 
50619: There was an unexpected problem. Details can be found in the log files.
Please use the button below to retry

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms