CRM Tool Bar Button Throws "Unknown Method For Object Class" Error Upon Clicking The Same. (Doc ID 2058365.1)

Last updated on SEPTEMBER 21, 2015

Applies to:

PeopleSoft Enterprise CRM Support - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Customer have multiple environment and very often them have to move their changes from one environment to other environment.

They are getting error on one of the button as “Unknown method for object class at RAE_EVENT_TB:EVENTToolBar"

Background of the issue is whenever there is a change in the tool bar button definition, the same gets updated in configuration environment and gets migrated to other environments. For the button for which the issue is encountered, there was a change done in the configuration environment and the same data was migrated to other databases. As far as this button is concerned, all the respective tables with regards to the tool bar button definition is correctly populated and the respective App method code is also available in the target environment. But still, this invalid method error was consistently occurring when the button was accessed.

They have a question
1) Does it needed to be clear those table entries when such migration happens ?
2) Can clear_rowset_cache.dms can use for this purpose Or is there any script available that can use to clear the entries from these tables ?


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