E-PORTAL: Certain Favorite Description Text Causes Error: A failure has occurred saving this favorite. Please contact your portal administrator.

(Doc ID 2059474.1)

Last updated on SEPTEMBER 23, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.54 and later
Information in this document applies to any platform.

Symptoms

When using 'Add to Favorites' and entering certain Description text, users will receive error:

A failure has occurred saving this favorite. Please contact your portal administrator.


Replication Steps:
1. Login
2. Go to any component page
3. Favorites > Add to Favorites
4. For the description, enter one of the 'bad' text strings
5. See the error: A failure has occurred saving this favorite. Please contact your portal administrator.

For example, these Description strings fail:
My Page!!! %^^&^&&%&^%
Test!!! %^^&^&&%&^%
PeopleTools Test Utilities%%%%
PeopleTools Test Utilities&&&&

Yet these would work:
PT Test Utilities &
PT Test Utilities ^
PT Test Utilities %
PT Test Utilities!
PeopleTools Test Utilities!!!!
PeopleTools Test Utilities^^^^

So while it seems to be related to special characters, it's only certain combinations of the characters and/or length that fail.

Cause

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