EEX 9.2: Preferred Merchant Radio Button Not Editable For My Wallet Items (Doc ID 2059790.1)

Last updated on SEPTEMBER 24, 2015

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Preferred Merchant Radio Button Not editable For My Wallet Items. Users can't modify the loaded wallet items in the expense report to pick the correct preferred merchant information.

Actual Result :
=============
Preferred and non preferred merchant radio buttons are disabled not allowing the user to correct wallet item in the expense report.

Expected Result :
===============
System should allow the user to select the preferred merchant radio button.


Steps:

===========
1.Make sure that there is a preferred merchant defined under Setup Financials > Product related > Expenses > Purchase > Preferred merchant

2. Make sure that My Wallet will have expense line item with the preferred merchant defined in step#1

3. Create an expense report and click on Quick start – Entries from My wallet and click on GO

4. Select My Wallet item with preferred merchant populated and bring it into the expense report. The default radio button will be "Non-Preferred" Merchant as per system design.

5. Here customer must be given a choice to flip from Non preferred to preferred radio button selection, but both preferred and non preferred radio buttons are disabled and employee can't switch it to preferred.

Please see attached replication steps for detailed replication steps.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Users must enter explanation on why they did not user preferred merchant even after using the preferred merchant.

 

Cause

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