Peoplesoft CRM Marketing Program Event Takes Minutes To Load (Doc ID 2060891.1)

Last updated on MARCH 16, 2016

Applies to:

PeopleSoft Enterprise CRM Marketing - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Performance of the program event page is very slow. Searching for the programs is fast, but when you click on the program to get the event details it can take anywhere from 90 seconds to several minutes to bring up the detail page.

Sequence of events :
1) navigating to Main Menu, Marketing, Marketing Programs.
2) Enter a business unit (we only have one), enter part of the description and search.
3) The search results come back very quickly.
4) Next click on the program and it spins for 1 minute to 4 minutes before coming back with the detail page


Cause

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