EPY: Employee Has No Pay Checks To View In Self Service - No Information To Direct The Employee

(Doc ID 2061221.1)

Last updated on AUGUST 22, 2016

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.


When a new employee is hired and has not received a pay check, but he goes into View Paycheck through portal, the employee is presented with a search page and there is no direction on what the employee should do and there are no links to bring him back to a useful page.

The issue can be reproduced at will with the following steps:
1. Hire a new employee.
2. Login to Employee Self Service as the employee in item 1 above.
3. View Paycheck


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