My Oracle Support Banner

EAP: Getting "File type is not supported" Error While Trying to Open Attachment of Type XLS/XLSX/DOCX in Mobile Approval (Doc ID 2061557.1)

Last updated on AUGUST 03, 2020

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.


Getting "File type is not supported" error while trying to open attachment with extension XLS/XLSX/DOCX in Mobile Approval

The issue can be reproduced at will with the following steps:
1. Log in as a approver in Mobile Approval Application.
2. Open any transaction pending for approval having attachment of type XLS/XLSX/DOCX
3. Try to open the attachment for it.

"File type is not supported"


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.