EAP: Getting "File type is not supported" Error While Trying to Open Attachment of Type XLS/XLSX/DOCX in Mobile Approval (Doc ID 2061557.1)

Last updated on AUGUST 22, 2017

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
PeopleSoft Enterprise FIN Expenses - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Getting "File type is not supported" error while trying to open attachment with extension XLS/XLSX/DOCX in Mobile Approval

Steps:
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The issue can be reproduced at will with the following steps:
1. Log in as a approver in Mobile Approval Application.
2. Open any transaction pending for approval having attachment of type XLS/XLSX/DOCX
3. Try to open the attachment for it.

Error:
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"File type is not supported"

Cause

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