E-IB/SES: Clicking On Search Result Link Does Nothing. Clicking On The Related Actions From Global Search Returns Error "Integration Gateway Message Unmarshalling: Missing value for the following field : ConnectorClassName" (Doc ID 2061786.1)

Last updated on MARCH 12, 2021

Applies to:

Symptoms

On : 8.54 version, Search Framework

ACTUAL BEHAVIOR
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Clicking on the search result does nothing, and clicking on related actions from global search returns the following error:

integration Gateway Message Unmarshalling: Missing value for the following field : ConnectorClassName
PTS_RSLT_LIST.PTS_RELACTIONS.FieldChange PCPC:743 Statement:12
The field mentioned was found in the message but its value is undefined. This particular field is expected to hold a value whenever the field is part of the message

EXPECTED BEHAVIOR
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Expect that search result and Related Action can be accessed

STEPS
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The issue can be reproduced at will with the following steps:
1. Deploy the search index.
2. Test a global search with any keyword.
3. Click on search result link which has no action - hyperlink does nothing.
4. Clicking on Related Actions results in reported error

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot search in global search.

Cause

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