EAR9.2: Warning - Write-off Amount Changed When Attempting to Apply Second Payment From a Deposit and Write-off Remaining Amount (Doc ID 2062522.1)

Last updated on MAY 16, 2019

Applies to:

Symptoms

When attempting to apply second payment from a deposit then write-off remaining amount,the following warning triggers:

Warning - write-off amount changed
Write-off amount changes made would restart workflow. Do you want to continue?


STEPS
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The issue can be reproduced at will with the following steps:

1. Make setup for Write-off approval workflow;
2. Create first item (ex. Amount 900);
3. Create second item (ex. Amount 500);
4. Create one deposit with 2 payments (payment 1=500; payment 2=400);
5. Apply first payment against first item and write off remaining amount;
6. Submit write-off for approval;
7. Apply second payment against second item and write off remaining amount;
8. Submit write-off for approval - the initial workflow gets re-initialized.

Changes

Cause

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