Error is Thrown when Saving eProcurement Requisition That has Comments With < or > (less than or greater than) symbol: Please do not delete comment's pre formatted left and right arrow symbols <<,>> . (18036,13083) (Doc ID 2062590.1)

Last updated on JANUARY 13, 2017

Applies to:

PeopleSoft Enterprise SCM eProcurement - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

Error Thrown When Saving eProcurement (ePro) Requisition (Req) That has a Comment in the 'Requisition Comments and Attachments' or 'Approval Justification' fields With a < or > (less than or greater than) symbol

ERROR

Please do not delete comment's pre formatted left and right arrow symbols <<,>> . (18036,13083)

Please do not delete comment's pre formatted left and right arrow symbols <<,>> without deleting the entire comment text inside the arrows.


STEPS

1. Create an eProcurement Requisition and go to the Checkout - Review and
Submit page

2. Enter a comment in either the 'Requisition Comments and Attachments' or
'Approval Justification' fields that includes < or > (less than or greater
than) symbol

3. Save & submit

4. Error is thrown:
          Please do not delete comment's pre formatted left and right arrow symbols <<,>> . (18036,13083)

          Please do not delete comment's pre formatted left and right arrow symbols <<,>> without deleting the entire comment text inside the arrows.


(click for detailed replication steps)

 

Additional Information

Greater than and less than symbols are reserved & appended by the system when user is adding information on the ePro requisition line, additional information
box of Special Request page,etc.

For the ePro Special Request page any comment text entered by the user in the additional information box will get appended with greater than (>>)and less
than symbols(<<) & will be copied to line comments text bubble. The greater than and less than symbols are used by the system to identify &
differentiate the comments text entered from additional information box of special request page to that from the comment text entered in Line comments
bubble.  Therefore when < or > (less than or greater than) symbols are entered in this field, the error is expected and working as designed.

Cause

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