eBenefits-Notify Admin Checkbox In Life Events Set Up Does Not Notify Administrator (Doc ID 2062676.1)

Last updated on DECEMBER 26, 2016

Applies to:

PeopleSoft Enterprise HCM eBenefits - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Life Event is Not Triggering Email to Administrator:

The workflow event to trigger an email to Administrator for Life Events is not working properly.

When the Notify Administrator tickbox is ticked on in the Life Event Rules, an email is supposed to be generated, to the Personnel Administrator.

Navigation:  Set Up HCM > Product Related > eBenefits > Life Event > Life Event Rules

 

If part of the business process is to have administrator notification and the process does not work, administrators will not be notified of Life Events.

The issue can be reproduced at will with the following steps:


1. Configure the Administrator as receiving Worklist and notifications.
2. Log in as employee and create a Life Event


Cause

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