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ELM 9.2: AICC Content Authenication Issue (Doc ID 2063561.1)

Last updated on APRIL 01, 2019

Applies to:

PeopleSoft Enterprise ELM Enterprise Learning Management - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

 
 Using IE 9 we are able to launch a course but while taking the courses a pop-up window opens and the course closes down. 

ERROR

Types of errors from different Vendors:

   Skillsoft Vendor Content Error:

          A pop-up window titled "Player Version ...... - Internal Error" opens. "The Skillsoft Course Player has encountered an error while communicating with the Learning Management System. As a result, your session will now be closed."

 

   QuestionMark Vendor Content Error:

          50619: There was an unexpected problem. Details can be found in the log files. Please use the button below to retry

Steps to Replicate Issue:
 
1. Using IE 9 and Log in as a Learner
2. Enroll into a Skillsoft Course and launch, receive error message

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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