EAR9.2: Inconsistent Behavior on How Ship To/Sold To Are Populated on Invoice

(Doc ID 2063785.1)

Last updated on JANUARY 11, 2016

Applies to:

PeopleSoft Enterprise SCM Billing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Inconsistent Behavior on How Ship To/Sold To Are Populated on Invoice

REPLICATION STEPS
=================
The system is working different when populating the information manually
("Yes" / "No" value set for Personalization / Autocomplete) versus when
populating the information using the magnifier glass.
The system should default/populate with the same values the Ship To and Sold
To on Header Order Info and Line Order Info pages.

1. Navigate to Billing > Maintain Bills > Standard Billing / Go to Header - Order Info

2. Populate Sold To 1006 + Location 1
Populate Ship To 1006 + Location 1

Note:
Scenario 1: the Sold To /Ship To will be selected by clicking on the
magnifier sign;
Scenario 2: the Sold To /Ship To will be entered manually without the
magnifier glass and "No" value set for Personalization / Autocomplete;
Scenario 3: the Sold To /Ship To will be entered manually without the
magnifier glass and "Yes" value set for Personalization / Autocomplete

3. Then modify the Sold to and Ship To to 1020 because you¿ve realized that
you have selected an incorrect one. Select the information same way clicking
on the magnifier sign

4. Go to Line - Order Info

5. See that the Sold to and Ship To have different values.

 

Cause

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