E-IB: Unable To Load Gateway Connectors After Installing SHA2 Certificate Due To Error - "Cannot convert identity certificate"
(Doc ID 2064375.1)
Last updated on APRIL 04, 2025
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.51 to 8.53 [Release 8.4]Information in this document applies to any platform.
Symptoms
On : PeopleTools 8.51
ISSUE STATEMENT
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Unable to load gateway connectors after changing to use SHA2 certificate, it only works on SHA1
ERROR
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General Connection Failed (158, 10836)
<Inconsistent security configuration, java.lang.RuntimeException: Cannot convert identity certificate> for SSL, java.io.IOException: Cannot convert identity certificate.>
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to >PeopleTools>Integration Broker>Configuration>Gateways>Local
2. Gateway pings with success
3. Load Gateway Connectors fails with the following errors:
On Screen:
integration Gateway: General Connection Failed (158, 10836) Bad gateway URL Sync service Timeout set...)
Application Server Log:
The error message is "Java exception thrown: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Untrusted Server Certificate Chain"
Weblogic Logs:
<Emergency> <Security> <BEA-090034> <Not listening for SSL, java.io.IOException: Cannot convert identity certificate.>
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |