ETL9.2: Timesheet Summary Exception Icon Triggers 'Xml Is Invalid' Error. (Doc ID 2064921.1)

Last updated on NOVEMBER 15, 2015

Applies to:

PeopleSoft Enterprise HCM Time and Labor - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

When attempting to click on the Exception icon in the MSS > Timesheet page and if the Date field is greater than the Exception date in the week range,  the page will not pull up and will just spin or show an “xml is invalid” message depending on what browser is used.

ERROR

"The page at mmoesdhrwbd01.jhacorp..com:8460 says:
xml is invalid"


STEPS

The issue can be reproduced at will with the following steps:
1. Find test employee that has an exception that occurred on any day but the last day of the week.
a. Emplid: KUTLWC09
b. Exception Date: 09/21/2012
2. Go to the Timesheet search page for a manager.
a. Navigation: Manager Self Service > Time Management > Report Time > Timesheet
3. Input Employee ID and change date to 09/23/2012 (last day in week period), then click GetEmployees
a. Emplid: KUTLWC09
4. Notice employee row will now show in results. Also notice Exception icon shows.
5. Click on Exception icon.
6. Notice exception page doesn’t show but an “xml is invalid” page does. This is true for Chrome but in IE the page just spins.


Cause

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