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EAR 9.1+ Collections Work Bench Performance Issue With Remit From Customers - Items Tab (Doc ID 2066415.1)

Last updated on APRIL 07, 2019

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.


9.1 bundle 34 production

Statement of Issue
Collections Work Bench Performance Issue for Remit From Customer Level when Accessing Items Tab

Expected Behavior
When Items tab is clicked it should show the items information and does not time out

Actual Behavior
Items tab is taking several minutes to load and often times-out before the items are displayed.

What is Working
The initial page results are returned

Business Impact
Volume being tested is 4000 items which is smaller remit from in their business case

Steps to Replicate
1. Go to Receivables, Collections Workbench
2. Change the customer level to Remit from Customers
3. Then go to the Items Tab


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