EAR9.1+: Credit Card Payment Worksheet Creation Program Abends At Step AR_CRC_WS.FGetItem.CustPrfl (Doc ID 2067256.1)

Last updated on NOVEMBER 28, 2016

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 9.1 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Credit Card Payments

When attempting to run Credit Card Processor(ARCRCARD),
the following error occurs.

ERROR
-----------------------

The Credit Card process abends at step AR_CRC_WS.FGetItem.CustPrfl with following error:
File: /vob/peopletools/src/psappeng/aedebug.hSQL error. Stmt #: 1620 Error Position: 59 Return: 1652 - ORA-01652: unable to extend temp segment by 128 in tablespace TEMP
Failed SQL stmt:SELECT DISTINCT A.BUSINESS_UNIT , B.SETID , A.CUST_ID FROM PS_AR_CRCITM_TAO4 A , PS_SET_CNTRL_REC B WHERE A.PROCESS_INSTANCE = 1159329 AND B.SETID = ( SELECT Z.SETID FROM PS_SET_CNTRL_REC Z WHERE Z.SETCNTRLVALUE = A.BUSINESS_UNIT AND Z.RECNAME = 'CUST_OPTION') AND EXISTS ( SELECT 'X' FROM PS_CUST_OPTION D WHERE D.SETID = B.SETID AND D.CUST_ID = A.CUST_ID AND D.EFFDT = ( SELECT MAX(E.EFFDT) FROM PS_CUST_OPTION E WHERE D.SETID = E.SETID AND D.CUST_ID = E.CUST_ID AND E.EFFDT <=TO_DATE(TO_CHAR(SYSDATE,'YYYY-MM-DD'),'YYYY-MM-DD') AND E.EFF_STATUS = 'A') AND D.CRCARD_PROFILE_ID <> ' ') AND A.CR_CARD_AUTH_STAT = 'U''

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Setup the Customer's Credit Card details on the Contact Additional Information page.
  2. Create Open Items with Credit Card Payment Method.
  3. Run the Credit Card Processor(ARCRCARD). Credit Card Payment Worksheet Creation Program(AR_CRC_WS) gets called and it abends At Step AR_CRC_WS.FGetItem.CustPrfl. 

Cause

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