E-PIA/E-FTP: RTE Showing Blank Popup Error Message When Virus Scanner Blocks Infected File

(Doc ID 2068108.1)

Last updated on OCTOBER 23, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.


Virus scanning is set-up in the PeopleSoft environment. When a user uploads a file that is blocked by the virus scanning software, the user gets a blank popup window instead of getting an explanatory error message.

The issue can be reproduced with the following steps, in a Enterprise Portal environment:
1. In a Portal environment, navigate to Content Management -> Managed Content -> Maintain Content.
2. In RTE, click on image.
3. Choose a file and upload.
4. Blank popup mesage returned.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms