E-PIA/E-FTP: RTE Showing Blank Popup Error Message When Virus Scanner Blocks Infected File (Doc ID 2068108.1)

Last updated on OCTOBER 23, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.53 and later
Information in this document applies to any platform.

Symptoms


Virus scanning is set-up in the PeopleSoft environment. When a user uploads a file that is blocked by the virus scanning software, the user gets a blank popup window instead of getting an explanatory error message.


STEPS
---------------
The issue can be reproduced with the following steps, in a Enterprise Portal environment:
1. In a Portal environment, navigate to Content Management -> Managed Content -> Maintain Content.
2. In RTE, click on image.
3. Choose a file and upload.
4. Blank popup mesage returned.


Cause

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